Cornwall Council Extends Contract With Unity5

Mar 17, 2023

Cornwall Council - sign in front of trees

Unity5 is delighted to announce the extension of its contract with Cornwall Council, which was first awarded in 2020.

Read the full Case Study

Cornwall Council originally appointed Unity5 to provide its Zatpark parking management software for processing penalty charge notices, generating Notices to Owners and correspondence relating to representations and appeals. The appointment also meant that Zatpark was to be used for administering the county’s parking permit schemes, generating both physical and virtual parking permits.

Cornwall Council - restricted parking area in a street with zigzag yellow lines - mobile camera car parked with the sea in the background - parking ticket machines

In 2018 Cornwall Council produced its Positive Parking Framework for Cornwall to ensure that it delivered its services well and that all stakeholders, residents, businesses and visitors could enjoy a positive parking experience.  The Council recognised that the key to delivering improvements to the services was to invest in new IT and make better use of existing technology.  The contract was therefore awarded following a comprehensive procurement process, and this extension demonstrates the success of the partnership between the local authority and Unity5. 

The pandemic initially impacted the rollout of the system, but a joined-up, flexible and collaborative approach by both parties ensured that the system was implemented robustly and safely, with approximately 200,000 PCNs migrated into it.

Zoe Hall, Strategic Parking Manager at Cornwall Council said:

“Bringing Unity5 and its ZatPark solution onboard has been a hugely positive step forward for us. We’ve benefited from the flexibility of the technology, and the digitisation of our permits through Zatpermit was a valuable and much-needed update. We are delighted to have extended our contract and are looking forward to continuing our work together.”

Unity5 works with private parking operators and other local authorities, including Bolton and North East Lincolnshire.

Cornwall Case Study preview page

Download the full Cornwall Case Study

Download the North East Lincolnshire Council case study and learn how the Zatpark team worked with them to support their digital transformation programme.

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