Welcome to our end-of-year review. 2022 has been our first ‘normal’ year of work since the beginning of the pandemic, but actually, this past year has turned out to be anything but normal for us. In fact, it has been an extraordinary year in a number of ways, and I will highlight a few of them in this article.
Firstly, we have made the most of every opportunity to attend face-to-face events this year, including all the major industry events organised by both the British Parking Association and the International Parking Community – our team has been busy! Parkex was a particular highlight for us and meeting people in person again was a great relief. Over the three days of the event over 700 people visited our stand, many of our wonderful clients, and many more fantastic new connections.
We have achieved the finalist position at almost all of the awards schemes we entered this year. Some of which, such as the British Parking Awards, we were entering for the first time. With many hundreds of entries submitted from across the industry, we are proud of our record and remain hopeful about converting these shortlists into wins in the future.
Online events have also been a great source of knowledge, and we regularly participated in webinars for both the BPA and the IPC as well as hosting two of our own webinars organised in partnership with Landor LINKS. The first was on the growing use of ANPR, and the second was on parking in healthcare settings.
2022 has been another year of growth for us with 15 new arrivals including new developers, and new operational staff, and we have also brought on board Hannah Fuller as our Head of Strategic Partnerships and Leadley Wilson, who will support our client training and development requirements. Both Hannah and Leadley have significant parking industry experience with both already bringing fresh thinking and approaches to the business.
Our expanded onboarding and service support team, under the leadership of Oli Pelliccio, continues to deliver exceptional support and assistance to clients, resulting in over 10,000 customer questions being satisfied during the year. The entire team at Unity5 are central to the business and its continued success, with the current team bringing new thinking to the business every day. With our dynamic team and growth investment, we look forward to maintaining the high levels of service and support to our clients that we’re known for. We’re excited about the possibilities of the year ahead of us as our client roster continues to grow. With a number of new additions during 2022 including Bolton Council, and Central Park in New Zealand amongst many others.
Last and certainly not least, we are delighted that we have formed many new integrator relationships in 2022 including Telclic, Debtview and FindPayPark and built upon existing relationships with Suilvision amongst others. Our relationship with our integrator partners is enormously important, allowing us to not only provide flexibility to our clients but also ensure that we can develop our comprehensive product suite.
2022 has overall, been very positive for Unity5, so we’re ending the year on a high and looking ahead to 2023 with a great sense of optimism.
Wishing all of you a wonderful Christmas and a happy new year.
Dave Herbert | Chief Executive and Founder