Ecom6 Web & Interactive Voice Response (IVR) Payment Handling

Ecom6 delivers payment handling availability, efficiency, cost-reduction, and great customer experiences to your business

Ecom6 integrates seamlessly with Zatpark out of the box, meaning that you can get your payment method up and running quickly, without the need for costly development work to get your services linked together. By integrating with your accounting or booking systems, Ecom6 and Zatpark ensure you know about your customer payments as soon as they happen.

Always-on payment processing

Interactive voice response payment handling – Intelligent, automated call handling, no staff needed
Pay-by-web – Simple website payment integration
ApplePay and GooglePay payments
All major card types supported – Take payments via 150+ providers

MOTO payments – Take Mail Order or Telephone Order payments
Least-cost routing – Intelligently selects the cheapest available payment option
eCommerce integration – Integrate with your existing eCommerce site – Supports 19 eCommerce platforms

Self-service administration – Your own Merchant Management System (MMS) portal
Secure and compliant – PCI/DSS Compliant – CV2, CVV, CSC code checks – Address Verification System checks (AVS) – 3D Secure
Real-time reporting – Automated detailed transactions and collections reports

Flexible, automated communications

Automated outbound customer messages via email, SMS, and post
Automatically generated letters, notices, or reminders
Letter and message templates – Upload letter templates in different formats, PDF or Word
Communications previews – Check your message and letter quality before sending
Bulk targeting – Filter your customer groups and send targeted campaigns
Pay-by-phone voice options – Simply change your pay-by-phone voice without re-recording voiceovers
Integrate with your back-office management systems

Intelligent call handling

Automatic call handling and outbound voice messages
Choose a pay-by-phone voice to suit your customers – Male, female and multi-language
Change the pay-by-phone voice type and language with ease
Voice recording for compliance

Always-on payment processing

Choose your preferred payment providers
Change payment providers at the flick of a switch
Maintains continuous authority to take renewal or subscription payments
Payment collections 24 hours a day, 365 days a year – 99.998% up-time
Process multiple payments simultaneously
A fixed cost per transaction
Fully customisable payment amounts

Low-cost, high-volume post delivery

Pay-as-you-go postal service
Secure online high-volume postal service
Postal addresses can be entered individually or in bulk via CSV or Excel
50%* reduced cost of postal delivery *approximate saving

Automated cost control

Least-cost Routing
Automatically selects the cheapest payment method by customer preference, selecting email, SMS or post
Automatic selection of zero-cost email delivery
Automatic selection of low-cost SMS over postal delivery
Automatically selects your lowest transaction cost payment provider based on your transaction types