Britannia Parking Case Study
Zatpark has been crucial in helping Britannia expand its business to 450+ sites, issuing over 112,000 Parking Charge Notices (PCNs) in the process.
Zatpark parking management solution helps Britannia Parking improve its service resilience and business continuity
“The system has increased efficiency through improved integration with our existing service providers, and improved our business continuity protection for extreme weather events and unforeseen office disasters such as flood or fire.”
“The system provides us with automatic progression of cases that have not been paid or cancelled. Automation includes integration with third-party bodies such as DVLA (for registered keeper details), POPLA (for independent appeals) and debt collection agencies at the back end of the process.”
“The Zatpark integration doesn’t stop there as we use a wide range of third-party applications including Just Park (Permits), PayByPhone (Cashless Parking) and Metric Parking (Pay and Display) to meet the needs of our customers and motorists. Increased integration was a key objective in introducing Zatpark, and with many more industry-leading services supported, Zatpark enables us to use best-of-breed solutions without the headache of linking them together”.
Brian Parker CEO, Britannia Parking
Handling motorist appeal correspondence has also improved:
“The system also deals with our motorist correspondence by integrating with a mail provider for letter generation and postage. This correspondence may take the form of postal PCNs, ‘Notice to Keepers’, reminder letters and appeal decision letters that can include photographic evidence. Incoming correspondence is scanned onto the system helping to remove paper from the workplace.”
We also asked Brian how his staff have been affected by the implementation of Zatpark:
“My staff find the workflow tools and system alerts presented on the system dashboard helpful with organising their workload efficiently. We work smarter by assigning tasks to staff with the correct skills and the system provides improved visibility of performance, problems or bottlenecks.”
Improving the service to motorists
“Another key objective was delivering a comprehensive self-service portal that enabled the motorists to view their ticketed contraventions including photographs and/or video evidence and make payments or appeals. Driving business processes through the Zatpark portal has helped us to improve our service to the motorist and reduce our operating costs.”
“I believe the close working relationship between Britannia Parking and Zatpark has resulted in improved integration with third parties, improved enforcement officer efficiency, and improved communication with our motorists and clients with up-to-date information and a comprehensive self-service portal. I remain confident that the relationship will continue to develop and bring forward new innovative parking industry technologies for the benefit of our current and future clients”.
Dave Herbert CEO of Unity5 added,
“Britannia had a requirement to have Zatpark installed very quickly due to a pressing business need. Our team worked very closely with their management and notice processing department to make the implementation as seamless as possible, ensuring the fastest possible go-live date. It’s fantastic to have forged such a close working relationship through this process and to be providing the cutting-edge services Britannia required. We’re confident that this partnership will continue to flourish”.
Download and read our North East Lincolnshire Council case study
Download the North East Lincolnshire Council case study and learn how the Zatpark team worked with them to support their digital transformation programme.
“The system has increased efficiency through improved integration with our existing service providers.”
Managing Director, Brittania Parking