ZatPark Automated Appeals Management
Our appeals module efficiently handles both the response to motorist appeals and manages the gathering of evidence for independent appeals.
Automate Appeals Responses
ZatPark’s Appeals has been designed to help your team to reduce your administrative overhead and help your business to work smarter. There is a set of basic templates for use for appeal approved or declined. You can create separate templates to meet different conditions, including the various enforcement types and ticket statuses such as whether an appeal approved, declined, paid or unpaid.
It provides your team with a series of templates that you can use for contraventions from different sources. So, there is no need to create documents from scratch. And if our set of standard templates is not sufficient for your needs then you can easily build your own. For example, different templates can be built for different ticket types (affixed tickets, data from a mobile enforcement application, ANPR, etc.), as well as setting up response types that can be configured to be available only when certain ticket statuses have been triggered.
It also provides a feature that uses conditions to match your response document to the details of the contravention. This will help to ensure that your appeals team send out an appropriate response.
Manage Evidence for Independent Appeals
One of the biggest headaches for a parking operator is gathering any evidence necessary where the motorist appeals to an independent adjudicator. This is often because collecting and sending information to the IAS or POPLA in the required format is a labour-intensive activity, which is prone to errors and missing evidence.
The Evidence Pack Manager is a dedicated tool that removes evidence-gathering issues because it facilitates the collecting of all the required images and documentation without the need to access any external resources or applications. The tool produces a finished pack that is formatted for the relevant appeals body. Your appeals case managers can either structure the pack themselves or use the inbuilt template to reduce repetition per ticket. Evidence is chosen and incorporated into each pack by use of a simple drag-and-drop template.